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InTheChat (ITC) is an enterprise-grade digital customer service platform provider that unifies text messaging, social media, live chat, email, messengers, and chatbots into a seamless conversation with customers – without silos, agent confusion or customer aggravation.

ITC clients are innovators, helping shape the future of low-cost, high-satisfaction customer communication.


We’re a privately funded company that’s backed by a leadership team with more than 100 years of combined experience in customer service operations, strategy, and technology. We’re located in the middle of Canada’s booming technology hub of Waterloo, Ontario.


John Huehn is ITC President & CEO. Prior to founding the company, he spent 12 years at Rogers Communications. He started on the front-line in the Call Centre. Within 8 years, John ascended to an executive position as Vice President, Client Management, accountable for Call Centre strategy, budgets, operations and cross-functional program execution. John founded ITC to make emerging communication channels available to companies as lower cost service options and to consumers as more convenient means to connect with their service providers.


Chris Howlett is responsible for all areas of ITC product strategy and development. He brings more than 25 years’ experience in the enterprise technology and high-tech venture space to the company, including prior leadership positions at Maplesoft and Geosign. Prior to joining ITC, Chris provided strategic guidance to start-ups in Waterloo Region, as the CTO in Residence at Communitech and the Technology Mentor at the Waterloo Accelerator Centre. Chris holds a PhD in Mathematics from McMaster University and his MBA from the Schulich School of Business at York.


Angelo Fasulo is head of Sales and Marketing at ITC. Prior to joining ITC, he spent over 15 years at BlackBerry. His early career began in Enterprise Sales and Strategic Partnerships. Angelo spent 3 years in Hong Kong as a founding member and leader within the Asia Pacific organization, followed by extensive work with Telecom Operators in Canada and the US before moving to the UK for 5 years with responsibility global carriers, distributors and channel partners in B2B and B2C environments.


ITC’s Board is comprised of 5 Directors, including the company’s Founder and CEO, John Huehn.


is a Corporate Director, recently appointed to the Board of TMX Group and previously serving as Chairman of the Board of Softchoice Corporation. He was President & CEO of Call-Net Enterprises (Sprint Canada), which was acquired by Rogers Communications, where he later retired from the position of EVP, Finance and CFO. In the technology space, Bill was the CEO of Prior Data Sciences and EVP & CFO of SHL Systemhouse Inc. Bill is a Chartered Accountant and became a Fellow of the Institute of Chartered Accountants in 2012.


is the Chairman of ITC’s board. Considered one of North America’s contact centre pioneers, Don has more than 35 years’ experience leading large operations at the senior executive level in both the Telecom and Financial Services verticals at companies that include Citi, Rogers, Bell and CIBC. Currently, Don is CEO of an international outsourced call center provider headquartered in Toronto, Ontario.


is the Founder and Managing Partner of NorthRock Capital Partners. She has over 30 years’ of private equity, investment banking and operational experience. Previously, Natalie was President of TD Capital and Vice Chair of TD Securities.  She also has 6 years of experience in operational finance and risk management roles, gained at companies in the USA and Canada.


has more than 20 years’ experience in the Business Process outsourcing, telecommunications and insurance industries. An experienced entrepreneur, Peter launched an outsourced Call Centre business in 1995, which is now part of one of the world’s largest BPOs. His second venture business, an online insurance brokerage, was acquired in 2005. Peter is currently CEO of a health benefits provider headquartered in Toronto, Ontario.


is a proven business and go-to-market strategy leader in the technology industry. As the CEO of SoftChoice, he grew revenue by more than 10x and transitioned the company from a successful software reseller into a global technology solutions provider. He previously held executive roles at Xerox, leading the global go-to-market strategy for their Large Data Centre Printing and Document Services businesses. David is also the past Chair of the Board of Governors at the Information Technology Association of Canada.

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