One Tool, All Channels.
Connect with customers via:
2-Way Text Messaging, Social Media (Facebook, Instagram, Twitter), Live Chat, Messengers (Facebook Messenger, Kik, WeChat, Line) & Email
Verify your customers’ identities to ensure the safe communication of sensitive information, i.e. PPI.
Permanently erase sensitive information from the ITC system, ensuring the security of your customers’ data.
ITC’s high standards in security and compliance has made it the the trusted tool for financial institutions.
ITC uses Artificial Intelligence -Natural Language Processing and Text Analytics- to categorize and route messages to the most appropriate agents.
ITC integrates with CRM systems, such as Salesforce, storing all your interactions in one location and achieving a true omnichannel experience.
ITC generates reports based on tried & tested contact center metrics, allowing you to successfully analyse your team’s activity.