Consumer preference is switching to digital channels across all demographics, not just millennials.
The shift in preference for messaging prompted Forrester to say:
“CONTACT CENTERS MUSTGO DIGITAL OR DIE.”
— KATE LEGGETT, FORRESTER*
But how exactly does the contact center choose the right digital channel? Must a contact center decide between digital and established business processes? What about CRM integration, reporting and performance management?
WHAT IF WE TOLD YOU THAT YOU DON’T HAVE TO CHOOSE?
One platform can unite all your existing processes, including CRM integration, with all the digital channels
WELCOME TO THE
Not just another customer service rep, the Digital Agent is capable of communicating with customers over any number of digital messaging channels and can work with your existing customer relationship management (CRM) system.
The secret? mNexx: the unified customer service platform that brings together SMS text, Facebook Messenger, Twitter, Instagram, web & mobile chat – and future digital channels that will be demanded by your customers.
mNexx Empowers the Digital Agent.
The Agent can effortlessly switch between multiple digital messaging channels in a single customer interaction. Anywhere your customers go — the Digital Agent is already there, ready to engage.
Compared to phone, the Digital Agent has superhuman capabilities