of consumers find calling for customer service frustrating
REDUCE COST, BOOST SALES & SATISFACTION
Text, social media, chat, email & mobile messaging
Give customers the freedom to message your brand using the app of their choice – anytime, from anywhere.
Your customers use text-based digital messaging apps to communicate with loved ones. Don’t tie them to the phone to contact your business.
Sell more, reach more prospects and customers faster at lower cost with ITC. Your customers will love you for it!
ITC DIGITAL CHANNELS FOR CUSTOMER SERVICE ARE:
Fully mobile, digital customer service enables faster solutions for happier customers and more efficient contact center agents.
Unplug the IVR! Powerful text analytics by ITC uses the contents of customer messages to instantly get the right message to the right agent.
Be a hero — let customers contact your brand using the messaging apps they already love to use.
2-WAY TEXT MESSAGING
Your customers love to text, let them text your business!
Imagine saving your agent’s time by letting them serve more customers concurrently through text. When businesses open text messaging for customer contact, they immediately reduce cost and dramatically improve customer satisfaction.
ITC 2-way text messaging enables instant conversations between contact center agents and one or more customers. All interactions are logged, tracked and reported directly to your CMS.
Did you know that Facebook Messenger is the #1 preferred app for messaging businesses?
Messenger offers a quick & easy way for consumers to contact your brand. And, with 1 billion active users worldwide, launching Messenger for Business gives you an instant connection to your customer base.
GIVE CUSTOMERS WHAT THEY WANT — EASY ACCESS TO YOUR BRAND
ITC social channels include Facebook, Twitter and Instagram. But ITC is already working on integrating the next big social channel for customer service in order to keep the platform ahead of the curve.
ITC is a flexible, user friendly SaaS-based digital communication platform that’s as intuitive and easy-to-use for social media as it is for SMS, Messenger, email and chat. The ITC platform empowers your digital customer service agents to easily respond to messages through social media channels.