In just one year, Messenger exploded to over a billion active users, creating a major new communication channel and a new way for customers and prospects to contact your brand.
ITC is already at work integrating the next big thing in mobile messaging so your business is ready for tomorrow.
BUSINESS ON MESSENGER
Facebook’s vision for Messenger is to build business-friendly communication systems. ITC integrates Messenger into your business communications systems and CRM.
InTheChat (ITC) combines SMS text, Facebook, Messenger, Twitter, instagram and email with a powerful chat feature that includes web, mobile and in-app chat into a secure, SaaS-based platform specifically for the customer contact center.
ITC is flexible and expands to meet the needs of today’s fast-paced digital communications. In 2015 we added Messenger.
TD Bank Group was the world’s first major bank to offer Messenger customer contact through ITC.
Newegg was the first major online electronics retailer to offer Messenger customer contact through ITC.
Just Add Internet:
For users, Messenger behaves just like text messaging that can be performed from any smartphone, tablet or computer connected to the Internet and doesn’t require a wireless provider’s text plan.
Like all text-based channels, customer communication over Messenger is 58% more efficient than voice. Moving 35% of calls to text = 20% reduction in call centre costs.
Easy to Find:
Facebook users seeking out your brand will instantly find you over Messenger, which will result in a private, 2-way communication rather than having them post directly to your company’s Facebook page or in comments