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FACEBOOK MESSENGER
FOR THE CONTACT CENTER

 

Facebook Messenger today – a world of mobile messaging apps tomorrow

In just one year Messenger exploded to over a billion active users creating a major new communication channel and a new way for customers and prospects to contact your brand.

Future-Proof Sales, Marketing & Service

ITC is already at work integrating the next big thing in mobile messaging so you’re business is ready for tomorrow.

BUSINESS ON MESSENGER

Facebook’s vision for Messenger is to build a business-friendly communication systems. ITC integrates Messenger into your business communications systems and CRM.

Messenger & Your
Brand

InTheChat (ITC) combines SMS text, Facebook, Messenger, Twitter, instagram and email with a powerful chat feature that includes web, mobile and in-app chat into a secure, SaaS-based platform specifically for the customer contact center.

ITC is flexible and expands to meet the needs of today’s fast-paced digital communications. In 2015 we added Messenger.

Industry Leaders

TD Bank Group was the world’s first major bank to offer Messenger customer contact through ITC.

Newegg was the first major online electronics retailer to offer Messenger customer contact through ITC.

WHY BRANDS NEED
FACEBOOK MESSENGER CUSTOMER SERVICE:

Business on Messenger is a separate application from Facebook. Your business may already have a Facebook page, but this won’t ensure your brand is visible inside the Messenger app or Messenger.com.

Just Add Internet:

For users, Messenger behaves just like text messaging that can be performed from any smartphone, tablet or computer connected to the Internet and doesn’t require a wireless provider’s text plan.

Efficiency:

Like all text-based channels, customer communication over Messenger is 58% more efficient than voice. Moving 35% of calls to text = 20% reduction in call centre costs.

Easy to Find:

Facebook users seeking out your brand will instantly find you over Messenger, which will result in a private, 2-way communication rather than having them post directly to your company’s Facebook page or in comments

Laptop man messaging customer service in a coffee shop Laptop man messaging customer service in a coffee shop

Facebook Messenger for the contact center: Instant brand visibility through Facebook and Messenger search

 

MESSENGER.COM/BUSINESS

Real Results:

 

With over 1.5 billion active Facebook users and over a billion using Messenger, there’s a good chance someone is interested in your brand.
Your brand can add a “Message Us” button to its website or any other web or mobile page. You can even add a Message Us button to your business’ mobile app.
Messenger provides customers another way to contact your brand without having to call on the phone, saving your customer service department time and money while improving customer experience by making your brand available over a channel they already want to use.
ITC makes it easy to integrate Messenger customer service. There are no new apps to install and no further agent training required.
But best of all — no communication silos.
Your customer’s Messenger communications will sit alongside text, chat and any other digital channel your customer wants to connect through. Your customer service agents can easily toggle between channels, freeing your customers from the phone and letting them decide how and when to contact your brand.
Book Your Demo Now