Better than phone; better than chat. With messaging, your agents can engage with 5x as many customers vs. phone and 2.5x as many customers vs. live chat. These increased productivity levels optimize your workforce, resulting in cost savings.
Never lose a conversation again. Chat sessions are prone to interruptions and lost connections, wasting your personnel’s precious time. With messaging, conversations are never lost, and can be picked up again at any time.
LAUNCH MESSAGING CHANNELS AND PREPARE TO RECEIVE CUSTOMER LOVE
Customers love messaging. In the US, messaging is the #1 preferred way of contacting businesses.
Messaging boosts customer satisfaction. Facebook Messenger increased a giant Canadian telecom’s satisfaction rate by 65%; that’s a lot of love!
Satisfaction boosts revenue. Every 10% uptick in satisfaction results in a 2%-3% increase in profits, generating millions of additional revenue.
There are 900 million people on WeChat, 700 million on LINE, 300 million on Kik ... Can they contact you?
LAUNCH MESSAGING CHANNELS AND INNOVATE YOUR CUSTOMER EXPERIENCE
WeChat. People in China do everything on WeChat (chat, shop, access services). This app is gaining momentum in North America – don’t be left behind!
LINE. Huge in Asia & the Middle East, LINE is now making inroads into North America. Bonus: accounts are linked to a phone number – facilitating identity verification.
Facebook Messenger. Companies will soon retire their apps and begin offering services over Messenger, particularly for its growing chatbot functionality.
Kik. Loved by US teenagers, Kik will soon become the next big messaging channel for business as this generation gains purchasing power. Get ready!
INNOVATE SALES & SERVICE WITH ARTIFICIAL INTELLIGENCE
Chatbots optimize your workforce. Chatbots can carry out routine tasks, such as greeting customers or answering FAQs, saving your team time – and money.
Looking for an engaging marketing strategy? Launch an interactive virtual assistant. Tommy Hilfiger customers spent 350% more time with the brand’s virtual assistant (Gigi Hadad) than they would have spent on the company’s website; and remember: increased engagement generates increased revenue (read more).
HOW DO CHATBOTS WORK WITH MESSAGING APPS?
What to learn more about launching messaging channels?