InTheChat (ITC) unified omni-channel platform brings chat to your website, mobile website and mobile app while also enabling 2-way text messaging, social media, Messenger and email within the same unbroken chain of customer communication.
With ITC, your agents can seamlessly toggle between any digital channel including web & mobile chat. Empower your customers by giving them choices and a service experience they won’t forget.
ITC lets your agents and customers communicate fluidly across text, social media and web & mobile chat. ITC skills-based routing capabilities and your agent’s bird’s-eye view of all communications through a unified platform means your customers can carry on a continuous dialogue with your brand — regardless of channel.