of consumers prefer contacting companies via digital channels
HARNESS HIGH EFFICIENCIES
Digital is highly efficient. Agents can serve 5 customers concurrently via messaging channels, maximizing your
occupancy rates. AI boosts efficiencies even further: Launch a chatbot to handle FAQ’s or utilize ITC’s NLP-based message routing to save even more time.
OPTIMIZE YOUR WORKFORCE
Consolidate your teams. Maximize efficiencies by consolidating your chat, social media, and email teams under one integrated platform. ITC enables agents to switch seamlessly between channels – boosting occupancy rates and optimizing your personnel’s time.
BANISH DESKTOP OVERWHELM
Streamline your UX and boost agent performance. Switching between multiple applications causes exhaustion and mental decline (read more). An integrated multichannel platform, however, increases productivity, alertness, and employee satisfaction.
Super-charge your customer experience
Digital channels boost satisfaction, fostering loyalty & generating revenue