Digital Customer Service Channels

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Give customers options when contacting your brand:

  • 2-way text messaging
  • Facebook Messenger
  • Twitter
  • Instagram
  • Chat (web, mobile and in-app)
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One platform. One digital customer service team.

Building a digital customer service team that uses ITC Enterprise means your agents will only open one platform to communicate over all the digital channels. No need to train agents on new channels and applications and customers get seamless conversations with your brand through multiple channels.

It’s 2016 — the chat button on your website just isn’t enough!

With ITC Enterprise you’ll provide your customers the options in text-based digital communication channels they demand. Meanwhile you’ll save significant cost by deflecting phone calls to digital channels.

Be an innovator.
Save money & improve customer satisfaction. Smart! 

ITC Enterprise gives you web and mobile chat plus 2-way text messaging and Facebook Messenger — the two rising stars in digital customer service channels.

Start with one channel or launch them all.

Moving phone calls to digital communication channels saves contact centers time and money. Freedom of choice makes customers happy.