Connecting Companies with Customers via SMS, Social Media, Messengers, and more...
THE ITC DIGITAL COMMAND CENTER
One Tool, All Channels.
A Single Solution for Connecting your Company with Customers via:
2-Way Text Messaging, Social Media (Facebook, Instagram, Twitter), Live Chat (Web Chat, Mobile Chat In-App Chat), Messaging Apps (Facebook Messenger, Kik, WeChat, Line) & Email
How can you use InTheChat?
InTheChat (ITC) is used for Sales, Marketing, Customer Service, Dispatch, and much more.
ADD MESSAGING AND ACHIEVE SUPER SPEED
Efficient interactions result in cost savings
Less personnel can handle 3x more interactions over SMS and messaging Apps, such as Facebook Messenger, WeChat, Kik, and Line.
FASTER THAN VOICE
MOVE FORWARD SECURELY
Verify your customers’ identities to ensure the safe communication of sensitive information, i.e. PPI.
Permanently erase sensitive information from the ITC system, ensuring the security of your customers’ data.
ITC’s high standards in security and compliance has made it the the trusted tool for many organizations.
WITH ENTERPRISE-GRADE FEATURES TO ACCELERATE YOUR PROGRESS
ITC uses Artificial Intelligence -Natural Language Processing and Text Analytics- to categorize and route messages to the most appropriate agents.
ITC integrates with CRM systems, such as Salesforce, storing all your interactions in one location and achieving a true omnichannel experience.
ITC generates reports based on tried & tested contact center metrics, allowing you to successfully analyse your team’s activity.
ENTER THE FUTURE WITH CONFIDENCE
ITC is FUTURE-PROOF – meaning that you can count on us to continually adapt to the communication needs of this rapidly-changing new age.
ITC is a flexible platform that can quickly integrate new channels as they emerge. Line, WeChat, Kik: these messengers are rising stars in the world of communications.
Let’s not forget about BOTS. Chat bots are already revolutionizing Sales, Service, & Marketing – allowing your company to understand and categorize customer inquiries before your agents ever make contact. The efficiencies realized by a chat bot triage system can contribute to significant financial gains for your company.
TD REVOLUTIONIZES CUSTOMER ENGAGEMENT
Did you know that TD Bank was the first major bank to offer customer service over 2-Way Texting and Facebook Messenger?
TD’s Digital Contact Center also counts on ITC’s text analytics to efficiently engage with customers over Social Media.
NEWEGG INNOVATES CUSTOMER SERVICE
Did you know that Newegg was one of the first retailers in the world to launch Facebook Messenger for customer service?
Embracing multichannel efficiency, Newegg uses ITC to connect with their customers over SMS, Messenger, and Social Media.