the year digital messaging will surpass voice communications
ONE PLATFORM ALL THE DIGITAL CHANNELS
Built with flexibility for the contact center. Your customers will love the convenience of digital messaging channels for customer service. Your finance team will love the savings from deflecting phone calls to lower-cost digital channels.
And you’ll love how easy it is to switch to ITC
Whether you only need text messaging, Messenger or all the digital channels, it’s easy with ITC. Let us show you how.
CUSTOMER SERVICE PROGRAMS
ITC customer service programs deliver efficiency and cost savings, while improving customer satisfaction and best of all — agents love our platform.
Reduce handle time by 50%
Support 3-5 customers at a time
Deliver resolution rates higher than phone
These are the results ITC clients are achieving today and why leading brands are promoting their text number above their phone number.
Text-based digital messaging for customer service is in demand. Start achieving your benefits today.
REDUCE HANDLE TIME
AND SUPPORT 3–5
CUSTOMERS AT ONCE
Customers are mobile. The days of telesales are over. Find and connect with consumers in the channels that makes sense for today’s busy lifestyle – text messaging and social media.
With conversion rates reaching into solid double digits, text and social sales programs should already be a key component of your company’s strategy. Complete the sales cycle with the addition of full 2-way purchase support conversations and watch your performance take flight.
The ITC platform harvests warm leads from social networks and enables a friendly engagement to be initiated by your sales team. Our text messaging platform enables your sales team to build relationships with prospective buyers and, through two way communication, support them through the entire buying cycle.