Building a digital customer service team that uses ITC means your agents will only open one platform to communicate over all the digital channels. No need to train agents on new channels and applications and customers get seamless conversations with your brand through multiple channels.
With ITC you’ll provide your customers the options in text-based digital communication channels they demand. Meanwhile you’ll save significant cost by deflecting phone calls to digital channels.
Be an innovator.
Save money & improve customer satisfaction. Smart!
Start with one channel or launch them all.
Moving phone calls to digital communication channels saves contact centers time and money. Freedom of choice makes customers happy.