Empower your team to fully assist customers. Secure authentication is essential for verifying your customers’ identities and for enabling your agents to fulfill customer requests while protecting the security of their personally-identifiable information (PPI) – without having to switch to phone.
Choose between simple identity verification options and more sophisticated solutions.
AUTOMATIC or MANUAL
Choose automatic authentication via CRM integration or enable agents to authenticate manually.
Host the authentication dialog from behind your company’s firewall or let ITC host it for you.
Boost productivity while enhancing CX. When digital engagements require an exchange of sensitive information, the conversation must be transferred to a secure channel, which interrupts the agent’s workflow and increases customer frustration. Secure authentication solves this problem, allowing for a fluid user experience for both parties.
Need more information? Contact InTheChat to request our Secure Authentication explainer package and access our educational videos.