A future-proof platform with all the digital channels and all the enterprise-grade features you need to achieve high-quality, innovative customer experience.
SMS texting, Social Media (Facebook, Instagram, Twitter), Live Chat (webchat, mobile chat, in-app chat), messengers (Facebook Messenger, WeChat, LINE, and Kik), and email.
Secure Authentication; NLP, AI, and Chatbots; CRM Integration; Skills-based Routing; Contact Center-Grade Reports and Metrics; Channel Switching
MEET CONSUMER DEMAND FOR DIGITAL
Engage with your customers on the channels where they work and play!
ITC’s integrated platform allows your company to communicate through as many channels as it wants; all within the same user interface. Start with one channel or add multiple channels to maximize your team’s efficiency rates.
InTheChat’s flexible platform integrates new channels as they emerge, securing your company’s position on the leading-edge of B2C communications.
Secure authentication: verify your customer’s identity to fully and securely meet their needs – without having to switch to phone. NLP, AI, and Chatbots: offer access to instant services and boost efficiency rates. CRM Integration: connect InTheChat with your CRM system and consolidate your customer information. Skills-based Routing: send the right message to the right agent at the right time. Contact Center-Grade Reports and Metrics: download real-time activity and performance data in one click. Channel Switching: achieve omnichannel by enabling customers to switch from live chat to SMS – and more!