InTheChat Opens Customer Service on Facebook Messenger to All Companies, EverywherePlatform Powering TD Bank Group and Newegg on Messenger Now Available to Enterprises Globally
(Marketwired – Apr 12, 2016) San Francisco, CA – InTheChat – the leading digital customer service platform for enterprise today announced the global availability of Messenger as a customer service channel within the InTheChat platform.
The announcement, made at Facebook’s F8 Developer Conference, confirms that InTheChat has added Messenger to its Digital Customer Service platform. InTheChat was previously named as the platform that enabled TD Bank Group and Newegg to launch Messenger customer service programs. InTheChat’s platform already enables large-scale companies to support customers via 2-way text messaging, web and mobile chat, social media and email from a single contact center interface.
“This is about customer service freedom,” said John Huehn, President & CEO, In the Chat Communications Inc. “InTheChat and Messenger are making it easy for companies to efficiently assist their customers when, where and how their customers choose. Messenger enables service interactions to be completed as customers continue with their day, there’s no waiting on hold.”
InTheChat’s Digital Customer Service platform brings all the capabilities developed for traditional enterprise-scale contact center channels to the Messenger Platform. For example, customer inquiries can be delivered to the best skilled agent for resolution and authentication processes will ensure that any transactions can be completed.
“Newegg launched Messenger for mobile customer support last week and has received an overwhelmingly positive response from users,” said Sue Martin, Newegg VP Customer Service. “Working with InTheChat, we are offering the same quality service on Messenger that our customers get over the phone, through text messaging, chat or social media.”
To inquire about Messenger as a customer service channel for your company, simply go to Messenger, search for InTheChat and send through your request.
To inquire about Messenger as a customer service channel for your company, simply send a message from InTheChat’s Contact Us page at www.inthechat.com.
About InTheChat Communications Inc.
InTheChat is the leading platform for enterprise-scale digital customer service, helping companies quickly delight customers one message, chat, text, email or social post at a time – all through a single, unified contact center agent interface. InTheChat’s digital solutions change the way that brands interact with customers for sales and service, leveraging convenient mobile and online channels to achieve extraordinary customer experiences at significantly lower cost. Founded in 2010, In the Chat is today engaged as the platform of choice for programs at some of the largest, most successful institutions in the world. For further information, visit www.inthechat.com.