Connect with your customers on the channels where they work and play…
EMPOWER YOUR TEAM WITH A UNIFIED DIGITAL PLATFORM
A Single Online Solution. Connect with Customers via: 2-Way SMS Text Messaging, Social Media (Facebook, Instagram, Twitter), Live Chat (Web Chat, Mobile Chat, In-App Chat), Messaging Apps (Facebook Messenger, Kik, WeChat, Line), Email, and Chatbots.
ENABLE SELF-SERVICE VIA AUTOMATED ASSISTANCE
Launch a chatbot for maximum efficiency. Let a bot handle general questions while your team focuses on inquiries that need a human touch.
Implement a visual IVR and give your customers the freedom of independent self-assistance. With one click, they’ll be able to verify account information, carry out transactions, and more…
A agent is just a click away. Complex inquiries are routed to a live agent, who can offer immediate assistance, after quickly reviewing the customer’s preliminary conversation with your chatbot.
MESSAGE YOUR CUSTOMERS AND CUT COSTS BY 20%
Engaging with customers via messaging (SMS text messaging and Messengers, such as Facebook Messenger, WeChat, Line, and Kik) is up to 3x more efficient than voice – maximizing your personnel’s time.
Artificial Intelligence boosts efficiencies even further: Launch a chatbot to handle FAQ’s or utilize ITC’s proprietary NLP-based message routing to save even more time.
MESSAGE YOUR CUSTOMERS AND INCREASE REVENUE
Satisfaction drives revenue: Messaging increases customer satisfaction by 13%, leading to higher loyalty rates and greater profits.
Digital channels increase sales: 57% of consumers abandon purchases if their questions aren’t answered quickly. Invite online customers to contact you via messaging or live chat and capture these sales – before it’s too late.
Text analytics brings in leads: ITC’s algorithm combs social media for sales opportunities while filtering out noise – enabling your team to focus on selling (more).
EXCEED YOUR GOALS WITH ENTERPRISE-GRADE FEATURES
Secure Authentication: securely verify your customers’ identities and fully assist them without switching to phone
Skills-Based Routing: get the right message to the right agent – powered by ITC’s natural language processing (NLP)
CRM Integration: banish silos forever by integrating with Salesforce or other CRMs
Contact-Center Grade Reporting: generate activity & performance reports on demand – based on proven contact center metrics
OPTIMIZE YOUR TEAM WITH A SINGLE UNIFIED PLATFORM
Consolidate your teams. Maximize efficiencies by consolidating your chat, social media, and email teams under one integrated platform. Thanks to ITC’s super-easy UX, agents can switch seamlessly between channels – boosting occupancy rates and optimizing your personnel’s time.
Banish desktop overwhelm. Switching between multiple applications causes exhaustion and mental decline (read more). An integrated multichannel platform, however, increases productivity, alertness, and employee satisfaction.
INNOVATE YOUR CUSTOMER EXPERIENCE WITH CUTTING-EDGE TECHNOLOGIES
Stay agile. Launch a chatbot to respond to customer questions or provide a visual IVR to categorize and route inquiries. Automation will save your team time – and money.
Stay cool. Promote your image as a leading-edge brand and wow your customers with the latest advancements in CX innovation.
Stay future-proof. The ITC platform quickly adapts to ensure that your company has access to the most cutting-edge features and channels.
LEADERS IN INNOVATION TD BANK and NEWEGG: FIRST ON MESSENGER AND SMS
Powered by ITC, TD Bank and Newegg were the first of their kind to deliver customer service over 2-Way SMS and Facebook Messenger. Read more here and here.
HOW CAN MY COMPANY USE ITC?
What to know more about how ITC can work for YOUR company?