InTheChat (ITC) is powering the digital transformation of enterprises and enabling the new generation of customer service for an increasingly mobile world. Our digital customer engagement platform, powered by Natural Language Processing (NLP) and Artificial Intelligence (AI), enables large-scale enterprises to deliver sales and service support for their customers via social media, chat, email, SMS and messaging applications. Our industry-leading automated assistants (bots) and omni-channel live agent platform combine to deliver an innovative, convenient and customer-valued service experience.
InTheChat is now significantly growing our go-to-market team out of our recently opened office in Toronto, which will work alongside our existing core team in Waterloo. Join us now, at the most exciting time in customer service and technology history and play a leading role in the transformation of an industry.
InTheChat enables large-scale enterprises to reduce costs, grow revenue and improve their customers’ service experiences by migrating contacts to convenient mobile channels: text messaging, web & mobile chat, social media, email, messaging applications and chatbots. Powered by Natural Language Processing (NLP) and Artificial Intelligence (AI), ITC’s platform offers automated self-service and/or routes incoming messages to the best-skilled agents like a traditional skills-based IVR manages phone calls. This, combined with ITC’s integrated CRM capabilities, contact center-grade performance reporting and workflow management enables agents on ITC’s platform to support customers via innovative new digital channels leveraging familiar processes from the traditional phone channel. This is an opportunity to expand ITC’s reach and join a highly successful, energetic team at an exciting period in the company’s growth.
This is an opportunity to help us expand ITC’s reach and join a highly successful, energetic team at an exciting period in the company’s growth.
Become a core member of a fast -growing go to market team that provides leading-edge contact centre SaaS platform solutions Along with your peers in the sales organization you will be instrumental in building and delivering on our go to market culture and plan across the globe.
This client facing role requires an energetic and articulate subject matter solution expert who can lead ITC’s existing and new clients through the early stages of the customer journey; Discover, Design and Propose, as they relate to the technical considerations of implementing our solution;
You will support the enterprise sales pipeline as the technology and industry SME
In The Chat welcomes the chance to know more about your skills and experience. Please send your resume to: firstname.lastname@example.org