Author: Lindsay Sine

Surviving and Thriving in the Holiday Rush with ITC

Black Friday rings in the retail world’s inevitable holiday rush. Crowded stores, long lines, frantic shoppers and overwhelmed salespeople define the season for many of us. So, it’s not surprising that this year’s Thanksgiving weekend, more purchases were…

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Klout is Out

In 2012, Matt Thomson, former Vice President of Platform and Business Development at Klout, boldly predicted that users with higher Klout scores would be entitled to better customer service, including the ability “to board planes earlier, get free…

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3 Ways Businesses Drive Revenue With 2-Way Text Messaging Customer Service

revenue growth via sms texting

SMS Text messaging technology is enjoying a resurgence as a way for customers to contact business’ sales and service. It’s widely viewed by customers and agents alike as a pleasant alternative to voice. Over 80% of people use…

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