Author: Wayde Robson

Engage Your Customers, Keep Your Customers

Ensuring every customer has a positive experience with your business has never been so important. Satisfy your customers and roughly 7 in 10 will recommend your company or product to someone else. Mess it up, and almost all…

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Consumers to Retail: Ads Are Losing – Personalized Digital Engagement is Winning!

A new report from international consultancy firm Deloitte finds that, for every buck spent in retail stores, more than 50 cents is influenced by some kind of digital interaction, such as email advertising or blogging. That’s a huge…

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Forrester Analyst: “Customer Experience Drives Revenue” Autotask Community Live ’16

customer loyalty

At a recent conference, Forrester told business leaders how one simple strategy can cut costs, generate revenue and strengthen brand reputation. No, it’s not a deeply held secret. It’s just a good customer service experience.   “Customer experience…

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InTheChat Earns Spot in 20 Most Promising Customer Experience Management Solution Providers 2016

CIO Review

FREMONT, CA—September 14th, 2016— InTheChat earns a place in the list of 20 Most Promising Customer Experience Management Solutions Providers 2016 by CIOReview. “We are happy to announce In the Chat as one among the 20 Most Promising…

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How Call Centers Everywhere Reduce Cost While Improving Customer Satisfaction

quality speed efficiency cost

Everyone knows the primary job of the call center is service and the main goal of service is to satisfy customer needs and engender a positive relationship with your brand. This achieves happier customers and a good reputation….

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Digital Customer Experience to Win the Competitive Battleground

digital tools

“Customer Experience is the next competitive battleground” Jerry Gregoire, former CIO of Dell Scott Galloway, Clinical Professor of Marketing at NYU, announced in a recent lecture entitled Death of the Industrial Advertising Complex: “The sun has passed mid-day…

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Top 3 Priorities in Digital Customer Care: Call Center Week

John Huehn speaks at CCW '16

It was the 17th Annual Call Center Week and, as the country prepared for the 4th of July weekend, executives from all over North America converged on Las Vegas to share the latest tactics and strategies in customer care. One of the…

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Messaging Chat-Bots: Customer Convenience or Pain in the Bot?

Bots for messenger

Witnessing the rapid growth of digital customer service over the past two years, today’s customers have come to expect a variety of messaging options when contacting companies for support. Until recently, Facebook Messenger had been one of several…

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Queue Alert, Digital Platform Feature

Queue Alerts for InTheChat

The Queue Alert feature went into effect the evening of May 15, 2016. The ITC digital customer service platform provides a variety of queues that categorize incoming text, social and/or chat communications. Queues are divided by channel but you can…

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InTheChat Opens Customer Service on Facebook Messenger to All Companies, Everywhere

Messenger icon

Platform Powering TD Bank Group and Newegg on Messenger Now Available to Enterprises Globally (Marketwired – Apr 12, 2016) San Francisco, CA – InTheChat – the leading digital customer service platform for enterprise today announced the global availability of Messenger…

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