Deliver customer experience excellence through channel consolidation, self-service automation, and secure authentication
Since the onset of our relationship with John and his team he has consistently been a very involved business partner. Ensuring that the needs of our company were always at the forefront of future developments and consistently being present to solicit feedback and opinions about the software.
The ITC team has always closely aligned with our customer centric model and worked to help facilitate our customer interactions online.
Manager - Digital Communications
The benefits of channel consolidation for digital customer service:
Customer Experience is the new marketing; customer service excellence is a key differentiator in an increasingly competitive market.
Channel consolidation benefits your customers and your agents. Your customers get consistent service, and your agents get optimized workflow.
Cut costs; boost productivity. Digital messaging is up to 3x more efficient than voice.
Digital Customer Service.
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