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The History and Future of Chatbots

Chatbot history, showing Alan Turing

Above. Watch Chatbots: Past, Present, and Future Robots and the human imagination Robots have formed part of the human imagination since time immemorial. While the first artificial humans were powered by supernatural means (think of Hephaestus’s mechanical servants…

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Customer Experience is the New Marketing; Innovative CX is the New Differentiator

Proactive customer service via pop - inviting to text, live chat, or message

Video: Customer Experience is the New Marketing The world of business has changed – irreversibly so. Traditional differentiators need not apply In the past, companies could differentiate themselves from competitors by price or quality. However, in an increasingly…

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The Tale of Two Chatbots

Visual IVR chatbot vs Conversation Bot

Above: an example of the Conversational Chatbot model used for banking The world of customer engagement, we see two types of chatbots: the Visual IVR chatbot and the Conversational chatbot. The Visual IVR Chatbot We are already familiar…

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