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Digital Services Key to Luring Retail Consumers

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A new study of British and American consumers reveals the high cost of failing to adapt to their needs through digital services. The study, which was carried out by American commerce solutions firm Kibo, involved 3,000 people from…

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What is Chat in Digital Communications?

chat bubbles

Generously defined, chat refers to conversations carried out over digital channels. This becomes a source of confusion for many people, as chat-based interactions can happen through various types of digital channels—each of which comes with its own distinct…

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Digital Customer Experience Key to Chick-fil-A Rapid Growth

Chick-fil-a-one digital customer service

When one thinks of digital customer service through apps, text messaging, or social media – we’re not likely to think about fast food, an industry that hasn’t changed a lot since the turn of the century. That’s why…

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Boomers’ Demand for Digital Customer Service Jumps!

Seniors using technology

These days Millennials are the drivers of new technology, and for good reason. The soon-to-be largest segment of the population is continuously gaining market influence as they move into their prime earning years. However, focusing on Millennials should…

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Messaging Chat-Bots: Customer Convenience or Pain in the Bot?

Bots for messenger

Witnessing the rapid growth of digital customer service over the past two years, today’s customers have come to expect a variety of messaging options when contacting companies for support. Until recently, Facebook Messenger had been one of several…

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The Secret to Providing Best Digital Customer Service Experience

A new study shows that, for a company to implement a successful digital customer service experience, change must be embraced at the very top of the organization. Specifically, the study – which was carried out by international research…

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InTheChat Opens Customer Service on Facebook Messenger to All Companies, Everywhere

Messenger icon

Platform Powering TD Bank Group and Newegg on Messenger Now Available to Enterprises Globally (Marketwired – Apr 12, 2016) San Francisco, CA – InTheChat – the leading digital customer service platform for enterprise today announced the global availability of Messenger…

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Newegg Brings Facebook Messenger to Customer Support, Enabled by ITC

eCommerce leader in digital customer service, Newegg adds Messenger with ITC Newegg, North America’s leading online technology retailer has just made itself a leader in digital customer service by launching Facebook Messenger. As an early adopter of Messenger…

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Retailers Believe Digital Experience Key to Reaching Consumers

A dominant majority of retailer executives now believe that digital technology needs to play a central role in the way they interact with their customers, a new study shows. The study, which was carried out by Wipro Limited…

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As Retailers Adopt Mobile Commerce, They Eliminate Barriers to Mobile Customer Service

Retail companies are finally getting the message: The future is all about the digital experience. A new study shows that well over half of retailers see mobile as their number-one priority in 2016. The study, which was carried…

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