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CampusConnect: Text Messaging for Colleges and Universities

In the Chat has just launched CampusConnect, a new service that’s specifically targeted at universities and colleges. ITC’s platform enables full two-way, back-and-forth text messaging communications between students on their mobile devices and faculty and staff at their…

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Hotel Industry Pioneering Use of Text Messaging for Customer Relations, Report

For many of us, these days it’s actually quite rare to receive a phone call from a close friend, family member, or colleague. That’s because, in most situations, a quick and concise text message satisfies our needs. So,…

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New York Lawyers Get Boost From Text Messaging ROI

lawtrades legal

The secret isn’t so secret anymore. Text messaging is quickly growing into a force for any business looking to harness instant, reliable communications. Just ask Raad Ahmed, founder of New York City start-up LawTrades. LawTrades is an online…

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3 Ways to Melt Call Volume with Digital Customer Contact Channels

Forrester recently announced that online self-service has surpassed the traditional phone line as the most popular channel for customers — making agents working the phones now second in the customer service toolbox. Meanwhile, social media and mobile technologies continue to…

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