Home » News & Events

Big banks are worried about the threat posed by tech giants

The rising threat of fintechs to the financial industry is hardly new, but it seems that increasingly, large banks are worrying about tech companies encroaching on customer financial decisions. Royal Bank of Canada’s Dave McKay recently made news…

Read More »

The Payless bankruptcy is a cautionary tale for digital laggards

A couple of weeks ago, it was announced that Payless would be filing for creditor protection and filing bankruptcy after they were unable to pay February’s rent on retail locations, and that all 2,500 North American locations would…

Read More »

The future of retail isn’t digital OR bricks-and-mortar. It’s both.

This post is the third in our series counting down to the online shopping mega-holiday weekend of Black Friday through Cyber Monday. So far in our series, we’ve looked at eCommerce trends for Black Friday / Cyber Monday…

Read More »

Dashbot panel: Top Considerations for Building Enterprise Customer Service Chatbots

Recently, we were pleased to be part of a panel hosted by Dashbot.io about important considerations for enterprise companies looking to build chatbots for customer service. There was a great lineup of panelists from AccuWeather, 1-800-Flowers, Aspect, as…

Read More »

Recommended Reading: Top CX and Digital Transformation Content for 2018

Customer preferences for customer service channels continue to shift rapidly – with consumers increasingly naming digital channels as their preferred mode of communication. Additionally, the digital communication landscape continues to grow more complex, with the number of channels…

Read More »

Digital communication removes barriers to delivery of vital services to underserved communities

Just this week, the Government of Canada launched its new First Nations and Inuit Hope For Wellness hotline – a 24/7 hotline that offers counseling services to indigenous Canadians. Trained crisis counselors provide immediate, culturally relevant support in…

Read More »

How to make skills-based routing work like phone for digital customer contact

Skills-based routing

Skills-based routing is a long-established solution that is bundled with many automatic call distribution (ACD) systems used by companies that operate large inbound customer contact centers. Skills-based routing is a way to make sure that when a customer…

Read More »

InTheChat Taps Former BlackBerry Exec to Lead Go-To-Market

Toronto skyline

Angelo Fasulo to Head Up InTheChat’s Global Growth Initiative from New Toronto Office See original article. WATERLOO, ON–(Marketwired – Oct 12, 2017) – In the Chat Communications Inc. (InTheChat), the leading digital customer engagement software provider for enterprises…

Read More »

I Love Canadian Tech: Thoughts from InTheChat’s Innov-AI-tion Mixer

I love Canadian Tech

Toronto, June 26: With Canada’s 150th birthday fast approaching, John Huehn’s invigorating speech at InTheChat’s Innov-AI-tion Mixer seemed more than serendipitous. Huehn, the CEO of InTheChat, extolled the benefits of supporting Canadian innovation, starting with his own home-grown…

Read More »

TD: First Bank in Canada to offer Customer Service via Chatbot on Twitter

shows customer interacting with td bank's chatbot on Twitter

TD Canada Trust, known for their innovation of customer support via digital channels, is back on the leading edge, now offering customer care via a chatbot. Built in collaboration with Twitter Canada and InTheChat, TD’s new customer service…

Read More »