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Engage Your Customers, Keep Your Customers

Ensuring every customer has a positive experience with your business has never been so important. Satisfy your customers and roughly 7 in 10 will recommend your company or product to someone else. Mess it up, and almost all…

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Dreamforce 2016: Einstein Gives Consumer Data a Human Touch

Salesforce Einstein

San Francisco – Last week SalesForce CEO Marc Benioff addressed the attendees of Dreamforce 2016, lauding the benefits of the company’s new AI engine, Einstein, which leverages consumer data to deliver a fuller view of the customer and…

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Amazon Work From Home Call Center Program Missing Digital Channels

Amazon logo

With the holiday season fast approaching, Amazon is bracing for the storm by hiring seasonal workers. However, these new Amazon employees won’t be packaging items for delivery in its warehouses — instead, they’ll be fielding customer calls from…

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InTheChat Earns Spot in 20 Most Promising Customer Experience Management Solution Providers 2016

CIO Review

FREMONT, CA—September 14th, 2016— InTheChat earns a place in the list of 20 Most Promising Customer Experience Management Solutions Providers 2016 by CIOReview. “We are happy to announce In the Chat as one among the 20 Most Promising…

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Top 3 Priorities in Digital Customer Care: Call Center Week

John Huehn speaks at CCW '16

It was the 17th Annual Call Center Week and, as the country prepared for the 4th of July weekend, executives from all over North America converged on Las Vegas to share the latest tactics and strategies in customer care. One of the…

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Queue Alert, Digital Platform Feature

Queue Alerts for InTheChat

The Queue Alert feature went into effect the evening of May 15, 2016. The ITC digital customer service platform provides a variety of queues that categorize incoming text, social and/or chat communications. Queues are divided by channel but you can…

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InTheChat Opens Customer Service on Facebook Messenger to All Companies, Everywhere

Messenger icon

Platform Powering TD Bank Group and Newegg on Messenger Now Available to Enterprises Globally (Marketwired – Apr 12, 2016) San Francisco, CA – InTheChat – the leading digital customer service platform for enterprise today announced the global availability of Messenger…

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Newegg Brings Facebook Messenger to Customer Support, Enabled by ITC

eCommerce leader in digital customer service, Newegg adds Messenger with ITC Newegg, North America’s leading online technology retailer has just made itself a leader in digital customer service by launching Facebook Messenger. As an early adopter of Messenger…

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Digital Agent Takes Center Stage at Customer Response Summit, Seattle

Customer Response Summit is a bi-annual gathering dedicated to the businesses that want to advance customer service. The conference is organized by Execs in the Know, a customer experience advocacy group that has been growing its industry for…

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CampusConnect: Text Messaging for Colleges and Universities

In the Chat has just launched CampusConnect, a new service that’s specifically targeted at universities and colleges. ITC’s platform enables full two-way, back-and-forth text messaging communications between students on their mobile devices and faculty and staff at their…

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