Get a plan that fits your needs

Professional
(10-29 Users)

  • Channels Supported
  • Live Chat (no customizations)
  • Send and receive email (no mass email)
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    Social: Twitter & Facebook
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    SMS: send and receive (no mass SMS)
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    Messaging: Facebook Messenger & Apple Business Chat (no customizations)
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    Platform Features
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    Pre-formatted snippets
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    Tracking / Tagging
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    Reporting and metrics
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    Security
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    Portability

Enterprise
(30+ Users)

  • Channels Supported
  • All digital channels consolidated on one platform
  • Live Chat, Email, SMS, Social, Messa
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    Start with any one or a mix of channels
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    Platform Features
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    All Professional Features, Plus:
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    Skills-Based Routing
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    CRM Integration
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    Authenticated Chat
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    Contact Center-Grade Report
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Explore All Features

Supported Channels

Professional

Enterprise

Professional

Enterprise

Web Chat

Facebook Messenger

Chatbots

Apple Business Chat

Facebook & Twitter

SMS

Instagram

Email

WeChat, LINE, KiK

Platform Features

Professional

Enterprise

Professional

Enterprise

Pre-Formatted Snippets

Social Search

Tracking / Tagging

CRM Integration

Security

Authenticated Chat

Portability

Chatbot Integration

Historical Message Transcript

Platform Customizations

Plugin-Free Department

WFM Integration

Queue Management

All Channels

Operator/Avatar Photo

Customer & Agent Emoji

Ban Abusive Visitors

Spelling and Grammar

Data Warehouse/Hub

Message Escalation

Support

Metrics and Reporting

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