Get a plan that fits your needs

Professional

  • Amazing Agent Interface
  • All Digital Channels (Chat, Messengers, Email, Social, SMS)
  • Skills-Based Routing: Team & Agent
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    Reporting & Administration
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    Out of the Box Chat UI
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    Snippets & Pre-Formatted Responses
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    Tagging

Enterprise

  • Amazing Agent Interface
  • All Digital Channels (Chat, Messengers, Email, Social, SMS)
  • Skills-Based Routing: Team & Agent
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    Reporting & Administration
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    Out of the Box Chat UI
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    Snippets & Pre-Formatted Responses
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    Tagging
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    CRM Integration
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    Authenticated Chat
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    Social Monitoring and Engagement
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    Multi-Brand/Site Queue Management
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    NLP and Text Analytics-Based Routing
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    API Tools For Custom Chat
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    Chatbot Integration

Explore All Features

Supported Channels

  • Web Chat
  • Chatbots
  • Facebook Messenger
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    Email
  • SMS
  • Twitter
  • Instagram
  • WeChat
  • LINE
  • KiK

All Channels

Historical Message Transcript

Customer & Agent Emoji

Canned Response

Spelling and Grammar

Operator/Avatar Photo

Message Escalation

Canned Response - Admin

Metrics and Reporting

Data Warehouse/Hub

Ban Abusive Visitors

FAQ/Knowledge Base

Queue Management

WFM

Support

Contingency Planning

Plugin-Free Deployment

Contingency Planning

Plugin-Free Deployment

SSO

Routing / Rules Bus / WF

Chat

Click to Call

View Pre-Chat Pages

Share Links, Files, & Documents

Transferring Chat

Monitor Live Chat

Push T&C

Pre-Chat Marketing Materials

External Call-Back

Offer Callback

Auto Logout Chat

Automated Messages

Screen Capture

Messaging Apps

SMS Chat

Social

View Media

Dark Posts

Message Approver

Aggregated Interactions

Automated Alerts

Open API

Secure Messaging

Channel Switching

User Profile Details

Private/Direct Messaging

Contextual Routing

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Toronto: 33 Bloor St East Toronto