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Getting the right tone in customer service: some do’s and don’ts
Tone is one of the most important aspects of a successful customer service interaction; when recalling the interaction later, customers won't[...]
Google’s €50m fine and the high cost of poor cyber security
In January it was announced that Google was to be fined €50 million for violations of GDPR - the EU's set of[...]
GDPR is here: are you protecting your customer data?
In our data-driven world, customer data has become increasingly vital to businesses looking to keep up with rapidly-evolving customer expectations.[...]
10+ ways to reduce contact center hold time
One of the few universal truths of customer service is that nobody likes being on hold. In a world with[...]
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