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5 ways to cut costs in your contact center
Contact center efficiency is always a top concern for contact centers, looking to handle ever-increasing contact volume without burning out[...]
Important considerations for schools tackling digital woes
This is the third post in a three-part series on digital transformation in post-secondary education. In our first post, we[...]
The top 7 barriers to digital transformation for post-secondary education
In our last post, we examined the poor state of digital transformation at post-secondary educational institutions. Currently, the biggest factors[...]
Students are frustrated with the poor state of digital in post-secondary
When speaking about the challenges of digital transformation in a rapidly-evolving market, the business/customer relationship is often the focus. However,[...]
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