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ITC is trusted by some of the world's leading brands:

The benefits of ITC for contact centers:

Increased efficiency through channel consolidation

All digital channels

Improved customer experience through consistency of service

Virtual Sales assistant via chatbot

Scalable customer service with self-service automation

Click to learn more about email management for contact centers

  • All Channels, One Dashboard: Reduce agent stress by consolidating all digital channels into one platform
  • Skills-Based and Best-Service Routing: NLP and text analytics route messages to the best agent at the best time
  • Secure Authentication: Empower agents to fully assist customers over digital channels while protecting customer information
  • Reporting and Metrics: Access contact center-grade reporting metrics to get insights into the performance of your teams

Since the onset of our relationship with John and his team he has consistently been a very involved business partner. Ensuring that the needs of our company were always at the forefront of future developments and consistently being present to solicit feedback and opinions about the software.

The ITC team has always closely aligned with our customer centric model and worked to help facilitate our customer interactions online.

Robert Jackson

Manager - Digital Communications

Digital Customer Service. Simplified.