Supported Channels

  • SMS
  • Facebook Messenger
  • Instagram
  • Email

  • Twitter
  • Chatbots
  • Web Chat
  • WeChat
  • LINE
  • KiK

ITC Platform Features

All Channels

Historical Message Transcript

Customer & Agent Emoji

Canned Response

Canned Response - Admin

Spelling and Grammar

Operator/Avatar Photo

Escalate

Marketing

Data Warehouse/Hub

Text Analytics

Export Reports

Ban Abusive Visitors

Skills-Based Routing

Knowledge/FAQ

Queue Management

Tagging

Secure Authentication

WFM

Chatbot Agent

Redundancy

Support

Contingency Planning

Customization

Single View of Customer

Plugin-Free Deployment

AI Capabilities

SSO

Routing/Bus Rules/WF

Knowledge Base

Survey

Chat

Click to Call

View Prechat Pages

Share link/file/documents

Transfering Chat

Monitor Live Chat

Push T&C

API and Integration

Pre-chat Marketing Materials

External Call-Back

Offer Callback

Preview Chat

Auto Logout Chat

Automated Messages

Screen Capture

Chatbots

Messaging Apps

SMS Chat

Social

Alternate Channels

View Media

Dark Posts

Message Approver

Aggregated Interactions

Automated Alerts

Open API

Secure Messaging

Platinum Partnership

Channel Switching

Offer Callback

User Profile Details

Private/Direct Messaging

Contextual Routing

Co-Browse

Co-Browse Recording

Browser Compatibility

Generic Navigation

Masking

Authenticated User 

Engagement Offer (Agent)

Engagement Offer (User)

Email

Secure Email

Contact us for more information about platform features and pricing.

Simply click to learn more about how ITC's Digital Desktop can work for you.

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519.954.8591