AI & NLP

Boost productivity while enhancing CX with natural language processing

NLP combs social media finding sales leads

NLP-POWERED SOCIAL MEDIA

ITC’s natural language processing (NLP) gathers leads while filtering out irrelevant posts, maximizing your team’s productivity.


How does it work? ITC works with your company to determine a set of key terms. ITC’s algorithm then scours social media for these terms, while discarding irrelevant posts.


Speed and efficacy. Your agents are only presented with high-value engagement opportunities, allowing them to quickly reach out to consumers for sales and retention purposes – before it’s too late.


Proven results. Since 2014, various enterprise-level companies have benefited from ITC’s NLP-powered social media. Example: Thanks to NLP-based efficiency gains, one of ITC’s clients was able to reduce staffing by 30% while doubling interactions with customers.

ITC uses Natural Language Processing to analyse your customers’ incoming messages and send them to the most appropriate agent for engagement.


ITC’s proprietary text analytics can categorize messages by type (ex. sales, service, technical support), by region/language, or by other customized classifications. These categorized messages are sent to agents having expertise in these specific areas. Agents can focus on messages pertaining to their specialization areas, ensuring speedy, knowledgeable, and high-quality responses.


Efficiency and quality. Agents can focus on messages pertaining to their specialization areas, ensuring speedy, knowledgeable, and high-quality responses. ITC uses Natural Language Processing to analyse your customers’ incoming messages and send them to the most appropriate agent for engagement.


skills-based routing via AI, NLP

Use NLP to boost social sales

Use case showing how sales leads are generated over social media

Simply click to learn more about how ITC's Digital Desktop can work for you.

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