Get Started with the Apple Business Chat Beta and ITC

Apple Business Chat Beta is a powerful new way for businesses to connect with customers directly, through the Messages app on iOS.

ENGAGE WITH MILLIONS WHERE THEY ARE & WHEN THEY WANT

Apple Business Chat Beta is a powerful new way for businesses to connect with customers directly, through the Messages app on iOS. Using Apple Business Chat Beta, your customers can ask questions about your products or services, schedule appointments and make purchases or payments through Apple Pay, conveniently from their iPhone or iPad.


Customers can start conversations with your customer service team directly from your app or by searching for your brand in Safari, Maps, Spotlight and Siri. ITC's Customer Service Platform then routes their inquiries to an automated assistant or a live agent for the best and fastest possible response via our easy-to-use dashboard.  This makes it easy for customers to reach a live person when required and your customers are always in control of the contact information they might choose to share.

Using Apple Business Chat Beta, your customers can message you like they would on a typical messaging app but with a much richer customer experience.

Apple Pay

Provide your customers an easy and secure way to pay for goods and services.

Scheduling

Schedule appointments and deliveries with your customers.

Lists

Present lists of options for your customers to choose from without leaving the conversation.

LISTS

Present lists of options for your customers to  choose from without leaving the conversation.

iMESSAGE APPS

Create a custom experience for your customers inside the conversation with iMessage apps

PREDICTIVE TEXT

QuickType keyboard makes intelligent suggestions so that the customer can reply with just a tap.

Conversations can start from any touch point you have with your customers:

WEBSITE

EMAIL

APP

SAFARI

SPOTLIGHT

SIRI

MAPS

The leading edge of digital engagement

Newegg’s deployment features Apple Pay integration which enables their customers to buy products directly through the Business Chat service.

Getting started is easy

1

Apply for Apple

Business Chat Beta
https://register.apple.com/

business-chat

2

Select InTheChat as
your Customer Service
Platform provider.

3

Contact us

Digital Customer Service.

Simplified.

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