Brilliant digital customer service is here.

Find out why some of the world's leading brands choose InTheChat. logo
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The benefits ITC delivers to your brand:

superior Customer Experience

Stop restricting how your customers communicate with you. Connect with customers on their channel of choice and deliver consistent customer experience across all channels.

customer engagement

ITC enables your company to quickly and effectively engage consumers on social channels to improve sales, customer service, and brand engagement.

improved agent experience

Channel consolidation benefits your customers and your agents, who will be thrilled to have all their channels in one window that handles all communication types the same, regardless of channel.

chatbot and NLP integration 

Increasingly, consumers expect immediate answers to their questions, and chatbots delight customers by exceeding these expectations – driving up NPS & CSATs.

Channels Supported by ITC:

ITC delivers customer experience excellence for:

Contact Centers

Improve agent experience and efficiency with channel consolidation and CRM integration.


Deliver customer experience excellence with self-service automation and chatbots.

Banking & Finance

ITC prioritizes security and privacy with secure authentication and redaction.


Use digital messaging to boost sales by attracting new audiences and following leads.

Colleges & Universities

Engage your student body, faculty, and staff over their preferred messaging channels.


Make your guests travel experience easier with 2-way SMS messaging.

ITC news and CX tips:

Getting the right tone in customer service: some do’s and don’ts
Tone is one of the most important aspects of a successful customer service interaction; when recalling the interaction later, customers won't[...]
Google’s €50m fine and the high cost of poor cyber security
In January it was announced that Google was to be fined €50 million for violations of GDPR - the EU's set of[...]
GDPR is here: are you protecting your customer data?
In our data-driven world, customer data has become increasingly vital to businesses looking to keep up with rapidly-evolving customer expectations.[...]

Simply click to learn more about how ITC's Digital Desktop can work for you.

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