FREMONT, CA—September 14th, 2016— InTheChat earns a place in the list of 20 Most Promising Customer Experience Management Solutions Providers 2016 by CIOReview.
“We are happy to announce In the Chat as one among the 20 Most Promising Customer Experience Management Solution Providers 2016,” said Jeevan George, Managing Editor of CIOReview. “ITC’s text messaging customer service programs deliver efficiency and cost savings, while improving customer satisfaction and best of all.”
In the Chat’s best in class digital contact center platform brings together 2-way text messaging, chat (web, mobile and in-app), social media and now Facebook Messenger customer service on a single screen. ITC’s platform harvests warm leads from social networks and enables a friendly engagement to be initiated by the sales team. And, its text messaging platform enables sales team to build relationships with prospective buyers and, through two way communication, support them through the entire buying cycle.
ITC’s text messaging customer service programs deliver efficiency and cost savings, while improving customer satisfaction and best of all
About In the Chat
In the Chat (ITC) is an enterprise-grade digital customer service platform provider that unifies text messaging, social media and web, mobile and in-app chat into a seamless conversation with customers. It is a privately funded company that’s backed by a leadership team with more than 100 years of combined experience in customer service operations, strategy, and technology. For more info, visit: https://inthechat.com/
Published from Fremont, California, CIOReview is a print magazine that explores and understands the plethora of ways adopted by firms to execute the smooth functioning of their businesses. A distinguished panel comprising of CEOs, CIOs, IT VPs including CIOReview editorial board finalized the “20 Most Promising Customer Experience Management Solution Providers 2016” in the U.S. and shortlisted the best vendors and consultants. For more info: http://www.cioreview.com