In the Chat Unveils Enterprise Social Media Sales and Servicing Platform Designed Specifically for Contact Centers

Enterprise social

Enterprise SocialITC Enterprise Enables Top Brands to Drive Sales, Reduce Costs and Deliver a Stellar Social Customer Experience

WATERLOO, ON–(Marketwired – Apr 30, 2014) – In the Chat Communications Inc. (ITC) today announced the availability of ITC Enterprise, an enhanced cloud-based platform that is designed to facilitate fast and easy connections between companies and consumers, deliver ROI on social media and drastically improve the performance of socially integrated customer support programs. Built specifically for the contact center, ITC’s Enterprise social media sales and servicing platform uses text analytics and natural language processing to enable agents to offer real-time, multi-channel support for consumers.

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About the Author: Wayde Robson