Welcome a new audience. Merely opening SMS as a channel generates a 17.6% increase in consumer contacts, proving that companies who make themselves available to consumers on their preferred channels are welcoming an entirely new audience. Launching any new channel provides consumers with an additional touch point for engaging with your company.
Today’s students no longer read emails; causing communication gaps, confusion, and frustration within the educational community.
InTheChat solves this problem by empowering your school to connect with students in the same space where they spend the majority of their free time: digital messaging and social media.
Creating a frictionless communications system for your school will save time for your faculty and staff and, more importantly, increase your rate of student success.
Workforce optimization. Banks working with ITC have been able to reduce staffing by 30%, while doubling customer engagement.
Customer satisfaction. Banks that value customer experience (CX) leverage ITC to provide greater access to convenient services – earning more customer love!
Agile innovation. ITC works with financial institutions to quickly develop new functionality, pushing them to the leading edge of CX innovation.