Connect with consumers in the space where they work and play. People today spend an average of 20.5 hours per week online and 2.9 to 4.1 hours a day on their mobile phones. Why not meet them in the places where they spend the majority of their free time?
Seize the day. The digital space presents a world of untapped opportunities where companies can connect with new customers over their preferred channels: texting, messsenger apps, social media, live chat, and email.
Welcome a new audience. Merely opening SMS as a channel generates a 17.6% increase in consumer contacts, proving that companies who make themselves available to consumers on their preferred channels are welcoming an entirely new audience.
Launching any new channel provides consumers with an additional touch point for engaging with your company, presenting a strategy for attracting new customers. SMS, Messenger, WeChat, Line, Kik, live chat…Build it and they will come!
Harness the power of NLP to quickly find leads. InTheChat’s proprietary Natural Language Processing (NLP) combs social media for sales leads while discarding irrelevant posts – saving your team’s precious time and enabling them to focus on valuable opportunities.
Custom-built to meet your needs. InTheChat tailors algorithms to maximize your sales team’s potential and optimize their efficiency. ITC’s technology searches social media for key words and phrases, separating the digital wheat from the chaff and presenting your sales agents with actionable leads for immediate engagement.
Automate sales; delight customers. Chatbots can guide customers through their purchase decisions, offering suggestions and facilitating sales. Your customers will marvel at this 21st-century shopping experience!
Increased engagement = increased sales. Chatbots provide conversational commerce experiences, engaging customers through deeply human processes (to chat is human). Ex. Tommy Hilfiger’s Gigi Hadid chatbot, serving as a virtual style assistant, has driven up brand engagement by 350%.
Get their attention. Given that 99% of all text messages are read (90% are read within 3 minutes of delivery), SMS presents a sure-fire way of ensuring your promotional messages are seen by your client base.
They’ll text you back. 2-Way SMS empowers clients to reply back to your text blasts, providing a frictionless sales experience and leading to personalized conversational engagements which can help close sales.
Boost sales via timely digital assistance. Did you know that 53% of consumers are likely to abandon their online purchase if their questions aren’t answered quickly? Sounds like a job for proactive sales assistance!
Offer help when they need it the most. Displaying a pop-up contact button at key moments during a consumer’s online activity allows them to quickly connect with your sales agents over Live Chat, SMS, or messengers. These engagements can help finalize purchases and achieve your team’s revenue goals.