InTheChat is proud to bring Apple Business Chat Beta to our platform

Digital Desktop Solutions for Omnichannel Customer Service:


A single online solution: connect with customers via SMS texting, social media, live chat, messengers, email, and chatbots

Built for the enterprise, built for the future, with secure authentication, skills-based routing, CRM integration, contact center reporting, and leading-edge Natural Language Processing (NLP) & Artificial Intelligence (AI)

INTheChat is trusted by industry-leading brands

  • All Channels, One Dashboard
  • Self-Service Automation
  • Skills-Based/Best Service Routing
  • Integrates to WFM, CRM, & Customer Records
  • Multi-Channel Performance Reporting
  • Automated Assistants (Chatbots)
  • Bot Integration Partnerships
  • Powers All Channels With One "Brain"
  • Seamless Handoff from Chatbot to Human
  • Leading Integrator of New/Emerging Channels
  • Customer Experience Innovation
  • Scalable Digital Customer Service
  • Measurable Cost Savings
  • Digital Innovation Leadership
  • Proven Experience with F500 Companies

Demand for customer service via digital channels (text messaging, messengers, live chat) is projected to increase by more than 90% in the next two years. Is your contact center ready?

Introduction to In The Chat

Watch an introduction to In The Chat that shows the power of our digital desktop to enable a frictionless customer experience.

Simply click to learn more about how ITC's Digital Desktop can work for you.

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