Chatbots

Chatbots are the Future of Customer Engagement

Harness the power of chatbots to increase:

Satisfaction

Increasingly, consumers expect immediate answers to their questions, and chatbots delight customers by exceeding these expectations – driving up NPS & CSATs.

Chatbot Satisfaction

Efficiency

Chatbots boost your team’s efficiency by handling FAQs or by engaging in preliminary conversations, saving your team time – and money. Chatbots can analyze inquiries and respond to general questions before customers begin to interact with real, human agents. Before beginning the conversation with the customer, the agent will have been provided with information about the customer inquiry - eliminating time that would have initially been spent conversing with the customer, which increases customer satisfaction by not requiring customers to repeat information.

Chatbot Efficiency

Engagement

Chatbot conversations offer highly interactive ways to boost consumer engagement with your brand.

Virtual Sales assistant via chatbot

Another way that Chatbots offer time-saving efficiency is by analyzing inquiries and responding to general questions before customers begin to interact with real, human agents. Before even beginning the conversation with the customer, the agent will have been provided with information about the customer inquiry – eliminating the time that would have initially been spent conversing with the customer – and increasing customer satisfaction by not requiring customers to repeat information in order to get assistance.

How do chatbots work?

Menu-Based Chatbots have a defined set of questions and answers. Customers navigate through sets of menu options to find the information they need (see video, above).

Conversational Chatbots are powered by AI engines which analyze free-form customer inquiries and respond accordingly, following a conversational style (see video, above).

customer service delivered with help of virtual assistant (chatbot)

To learn more about chatbot strategies and the benefits for your business, click here to download our whitepaper: Digital Messaging For Business.

Simply click to learn more about how ITC's Digital Desktop can work for you.

© In The Chat. All Rights Reserved
609 Kumpf Drive, Waterloo, ON
519.954.8591