Digital Messaging for Customer Service

Customer Service for the Digital Era

Demand for customer service via digital channels (text messaging, messengers, live chat) is projected to increase by more than 90% in the next two years. Is your contact center ready?


InTheChat's Digital Desktop makes your contact center future-proof, enabling your company to meet the growing demand for digital while providing the best possible customer experience.

InTheChat Digital Engagement Command Center and Customer using Messenger on mobile device

Scale Digital to Meet Consumer Demand

Watch how ITC's Digital Desktop adopts tried & tested call center processes and transforms them for the Digital Era, laying out the groundwork for your company’s digital strategy.


Seize the best of the past and the future. InTheChat allows you to keep your classic contact center user flows while benefitting from the efficiencies of digital messaging, chatbots, and natural language processing.

Scale Digital to Meet Consumer Demand

Supercharge your CX. Digital channels boost customer satisfaction from 13%65%. Good CX pays off: every 10% increase in customer satisfaction leads to a 2%-3% increase in revenue.

Cut costs; boost productivity. Digital messaging is up to 3x more efficient than voice. Using a multichannel solution also maximizes efficiencies through UX optimization. Plus: chatbots boost efficiency rates even further by handling frequent inquiries.

Grow revenue. Connect with consumers in the space where they spend the majority of their time: the digital space. Offering access to digital service during the customer journey will help finalize purchase decisions – and increase retention rates.
InTheChat benefits - efficiency, cost savings, satisfaction

DOWNLOAD DIGITAL MESSAGING FOR BUSINESS AND LEARN MORE ABOUT HOW NEW TECHNOLOGIES CAN HELP YOUR CONTACT CENTER ACHIEVE ITS GOALS

Simply click to learn more about how ITC's Digital Desktop can work for you.

© In The Chat. All Rights Reserved
609 Kumpf Drive, Waterloo, ON
519.954.8591