Demand for customer service via digital channels (text messaging, messengers, live chat) is projected to increase by more than 90% in the next two years. Is your contact center ready?
InTheChat's Digital Desktop makes your contact center future-proof, enabling your company to meet the growing demand for digital while providing the best possible customer experience.
Watch how ITC's Digital Desktop adopts tried & tested call center processes and transforms them for the Digital Era, laying out the groundwork for your company’s digital strategy.
Seize the best of the past and the future. InTheChat allows you to keep your classic contact center user flows while benefitting from the efficiencies of digital messaging, chatbots, and natural language processing.