Frictionless Customer Experience

Give Your Customers True Customer Service Freedom

Traditional Differentiators Need Not Apply

In the past, companies could differentiate themselves from competitors by price or quality. However, in an increasingly globalized economy where e-commerce is exploding, traditional differentiators have lost their relevance.


Attracting customers

Customer Experience is the new marketing

Today's consumer is no longer brand loyal, meaning that customer service excellence is a key differentiator in an increasingly competitive market. Watch to learn how InTheChat's Digital Desktop can help you provide customer experience that will enable you to retain existing customers and attract new ones.


Scale Digital to Meet Consumer Demand

According to HGS, 42% of all contact center interactions are digital. Additionally, Microsoft has found that 66% of consumers surveyed globally currently use three or more customer service channels.


The questions business need to be asking are:

  • What experience do you want to deliver to your customers
  • How do we enable customers to get that experience when, where, and how they want?
InTheChat benefits - efficiency, cost savings, satisfaction

DOWNLOAD DIGITAL MESSAGING FOR BUSINESS AND LEARN MORE ABOUT HOW NEW TECHNOLOGIES CAN HELP YOUR CONTACT CENTER ACHIEVE ITS GOALS

Simply click to learn more about how ITC's Digital Desktop can work for you.

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