Why You Need Digital Customer Service
Consolidate, Automate, Authenticate
ITC's omnichannel platform for digital customer service consolidates digital communication channels into a single platform that allows agents to engage with customers the same way, regardless of channel.
ITC's digital desktop allows you to engage with your customers on their channel of choice without restricting them by providing a single online solution to connect with customers via: SMS texting, social media, live chat, messengers, email, and Chatbots. It also delivers agent optimization through channel consolidation, allowing businesses to improve agent and customer experience at the same time by giving agents the ability to easily handle multiple channels concurrently without internal process bottlenecks.
Scaling digital customer service with Chatbots: