Hotel Industry Pioneering Use of Text Messaging for Customer Relations, Report

For many of us, these days it’s actually quite rare to receive a phone call from a close friend, family member, or colleague. That’s because, in most situations, a quick and concise text message satisfies our needs. So,…

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New York Lawyers Get Boost From Text Messaging ROI

lawtrades legal

The secret isn’t so secret anymore. Text messaging is quickly growing into a force for any business looking to harness instant, reliable communications. Just ask Raad Ahmed, founder of New York City start-up LawTrades. LawTrades is an online…

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3 Ways to Melt Call Volume with Digital Customer Contact Channels

Forrester recently announced that online self-service has surpassed the traditional phone line as the most popular channel for customers — making agents working the phones now second in the customer service toolbox. Meanwhile, social media and mobile technologies continue to…

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Facebook & Twitter: When Digital Customer Service Experience Collides

Facebook Twitter

What do the airline, telecom and finance industries have in common? They’re the most social media-responsive businesses today. Stats from these industries show Twitter has long enjoyed dominance as the customer service communications channel of choice. But cracks…

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Guests at Call Center Week 2015 Enjoy New SMS Text Concierge Service

SMS Concierge

Each year Call Center Week Conference and Expo becomes the focal point of the world’s top customer care technology solution providers. This week over 2,000 professionals descended on The Mirage in Las Vegas to discuss and plan the…

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In the Chat Helps Companies Provide An Excellent Social Media Customer Experience

social customer service

For just over four years, In the Chat has been helping companies connect with consumers in digital channels and establish relationships that really matter. Our CEO, John Huehn offered his advice on why brands need to be present…

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In the Chat Unveils Enterprise Social Media Sales and Servicing Platform Designed Specifically for Contact Centers

Enterprise social

ITC Enterprise Enables Top Brands to Drive Sales, Reduce Costs and Deliver a Stellar Social Customer Experience WATERLOO, ON–(Marketwired – Apr 30, 2014) – In the Chat Communications Inc. (ITC) today announced the availability of ITC Enterprise, an…

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What do Consumers Look for From Brands in Social Media?

According to Kristina Knight of BizReport, “Social media is like speed dating – a lot can go right and a lot can go wrong between the brand and the shopper.” Many brands struggle to determine the best way to…

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Hang up the phone! In the Chat’s Text Messaging Platform Delivers the Freedom of Customer Service on the Go

Las Vegas – June 10, 2014 – In the Chat Communications Inc., known for its leading edge Enterprise social media sales and service platform, announces a new product offering that enables companies to give customers the gifts of…

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