InTheChat Opens Customer Service on Facebook Messenger to All Companies, Everywhere

Messenger icon

Platform Powering TD Bank Group and Newegg on Messenger Now Available to Enterprises Globally (Marketwired – Apr 12, 2016) San Francisco, CA – InTheChat – the leading digital customer service platform for enterprise today announced the global availability of Messenger…

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Newegg Brings Facebook Messenger to Customer Support, Enabled by ITC

eCommerce leader in digital customer service, Newegg adds Messenger with ITC Newegg, North America’s leading online technology retailer has just made itself a leader in digital customer service by launching Facebook Messenger. As an early adopter of Messenger…

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3 Tools Customer Service Needs to Win Social Media

In customer service digital means immediate, no-wait responsiveness through a multitude of digital channels. This is intimidating for many businesses because the telephone has dominated customer support for the better part of a century. It’s easier when customer…

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Retailers Believe Digital Experience Key to Reaching Consumers

A dominant majority of retailer executives now believe that digital technology needs to play a central role in the way they interact with their customers, a new study shows. The study, which was carried out by Wipro Limited…

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As Retailers Adopt Mobile Commerce, They Eliminate Barriers to Mobile Customer Service

Retail companies are finally getting the message: The future is all about the digital experience. A new study shows that well over half of retailers see mobile as their number-one priority in 2016. The study, which was carried…

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Retail Mobile Wallet Adoption is Spiking

A new study shows that there’s a huge opportunity for retailers in the form of the mobile wallet – a technology that’s only just emerging. The study, which was carried out by Citi Retail Services , focused on…

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Study Shows Customers Demand Mobile App Service

A new survey reveals that an overwhelming majority of consumers want access to a customer service experience that is entirely app-based – meaning no need to call or email for help. The survey, which involved just over 1,000…

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TD Bank: World’s First to Offer Facebook Messenger Customer Service

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December 22, 2015: TD Bank Group announced the launch of customer service through Messenger. Making TD the first major banking institution to offer Messenger as a way of connecting with customers. “Whether it is in a branch, over…

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Text Messaging Helps Companies with Low Customer Satisfaction; Survey Shows

A new customer service survey shows that many consumers are growing tired of traditional customer service support models. It suggests the answer may be digital service channels, such as text messaging support. The survey, which was carried out…

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Responsive Online Presence is Key to Happy Customers

A new blog from Help Scout – a company that makes a web-based help desk focused on helping firms create better customer experiences – sheds light on some important facts, quotes, and statistics about the changing customer service…

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