In the Chat Helps Companies Provide An Excellent Social Media Customer Experience

social customer service

For just over four years, In the Chat has been helping companies connect with consumers in digital channels and establish relationships that really matter. Our CEO, John Huehn offered his advice on why brands need to be present…

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In the Chat Unveils Enterprise Social Media Sales and Servicing Platform Designed Specifically for Contact Centers

Enterprise social

ITC Enterprise Enables Top Brands to Drive Sales, Reduce Costs and Deliver a Stellar Social Customer Experience WATERLOO, ON–(Marketwired – Apr 30, 2014) – In the Chat Communications Inc. (ITC) today announced the availability of ITC Enterprise, an…

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What do Consumers Look for From Brands in Social Media?

According to Kristina Knight of BizReport, “Social media is like speed dating – a lot can go right and a lot can go wrong between the brand and the shopper.” Many brands struggle to determine the best way to…

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Hang up the phone! In the Chat’s Text Messaging Platform Delivers the Freedom of Customer Service on the Go

Las Vegas – June 10, 2014 – In the Chat Communications Inc., known for its leading edge Enterprise social media sales and service platform, announces a new product offering that enables companies to give customers the gifts of…

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