Tag: 2-way text messaging

What is “Digital Customer Service”, and What Will it Will Mean in the Future?

The simplest definition of digital customer service involves meeting the needs of customers through digital channels — from websites and email messages to text messaging, online chat and social media. Today, most serious companies and organizations have established…

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3 Ways Businesses Drive Revenue With 2-Way Text Messaging Customer Service

revenue growth via sms texting

SMS Text messaging technology is enjoying a resurgence as a way for customers to contact business’ sales and service. It’s widely viewed by customers and agents alike as a pleasant alternative to voice. Over 80{37abcf34a54b93343e5398ae04805616021ee806af480764212b11c4286aaf7a} of people use…

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