Tag: baby boomers

Boomers’ Demand for Digital Customer Service Jumps!

Seniors using technology

These days Millennials are the drivers of new technology, and for good reason. The soon-to-be largest segment of the population is continuously gaining market influence as they move into their prime earning years. However, focusing on Millennials should…

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New Media Presents Unique Challenge to Customer Service Industry

There’s nothing more frustrating than being placed on hold while waiting to speak with a customer care representative. That’s why many contact centers are moving towards alternative ways, from Facebook to email and text messaging, to keep in…

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