Tag: call center

2018 Is The Year Companies Are Making Decisions About Digital Desktop

A fundamental shift has occurred in the way that business is approaching strategy for digital desktop in the contact center. Companies are no longer having conversations about if they need to move forward with a digital strategy, nor…

Read More »

From Call Center to Digital Contact Center: A Blast from the Past Rockets into the Future

InTheChat scales digital contact channels using phone-based processes

Though contact centers recognize consumer demand for digital channels is on the rise and shows no signs of stopping, digital interactions are not meeting their expected levels, indicating that companies have not been implementing the strategies necessary for…

Read More »

Amazon Work From Home Call Center Program Missing Digital Channels

Amazon logo

With the holiday season fast approaching, Amazon is bracing for the storm by hiring seasonal workers. However, these new Amazon employees won’t be packaging items for delivery in its warehouses — instead, they’ll be fielding customer calls from…

Read More »