Tag: contact solutions

5 ways to cut costs in your contact center

Contact center efficiency is always a top concern for contact centers, looking to handle ever-increasing contact volume without burning out already stressed agents. In the past, we’ve talked about improving customer experience benchmarks, and the baseline benchmarks that companies…

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10+ ways to reduce contact center hold time

One of the few universal truths of customer service is that nobody likes being on hold. In a world with ever-increasing demands on our time, we all have better things to do than listen to poorly-looped smooth jazz…

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How to Choose the Best Contact Center Software

It’s 2019, which means businesses are looking at the year ahead and trying to make decisions about how best to adapt to the ever-shifting business landscape in our increasingly digital world. However, with the explosion of software options…

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Study Shows Customers Demand Mobile App Service

A new survey reveals that an overwhelming majority of consumers want access to a customer service experience that is entirely app-based – meaning no need to call or email for help. The survey, which involved just over 1,000…

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