Tag: CRM

The Inevitable, Part I: Data Goldmines

Data Goldmines

Inspired by ideas from Kevin Kelly‚Äôs New York Times bestseller, The Inevitable: Understanding the 12 Technological Forces that will Shape the Future, this blog series looks at the inevitable technological shifts which will make or break the companies…

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From Call Center to Digital Contact Center: A Blast from the Past Rockets into the Future

InTheChat scales digital contact channels using phone-based processes

Though contact centers recognize consumer demand for digital channels is on the rise and shows no signs of stopping, digital interactions are not meeting their expected levels, indicating that companies have not been implementing the strategies necessary for…

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